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Exchanges & Warranty

Circuits go wonky, switches will wear out - electronics always have a chance of wearing out or stop working altogether - no matter what the marketing material says or what your friends have experienced so far

But fear not! With our warranty support we get your equipment back to perfect (or close to perfect) working order

The warranty information on this page supersedes any outdated warranty/exchange policies or normal warranty/exchange policies on all our product pages. By purchasing from us, you agree with the following warranty & exchanges terms:

 

For Exchanges

We do not accept exchanges for both batteries & chargers

We accept exchanges for flashlights (up to 7 days) - but the item must be in a new, resellable condition. If the item(s) was blister-packed, it must be unopened. Please provide your invoice when coming back for an exchange (otherwise we reserve the right to turn down your request)

We do not accept exchanges for flashlights that have parts or are fully made of copper, brass or any other material that will patina over time. 

 

For Batteries & Chargers 

For Batteries: Full 3 Months 1-1 Replacement/Delayed Replacement Warranty

-         Covers venting, explosions & meltdowns

-         Does not cover battery over-discharge (except for protected cells)

-         Does not cover for defects arising from the misuse/mishandling of batteries

-         Does not cover normal wear & tear of the batteries (especially from heat imposed on the wrapper - and the wrapper is torn as a result) (& especially for dented tops - never ever squeeze a battery into any device that is too tight for it)

-         Does not cover performance of the batteries (or implied performance by the manufacturer)

For USB-Rechargeable Batteries: Full 6 Months Repair/Replacement Warranty

For Chargers: Full 3 to 6 Months 1-1 Replacement/Parts-Replacement Warranty + Limited Manufacturers Repair/Replacement Period

-         For Soshine Chargers: 3 Months Replacement/Parts-Replacement/Repair Warranty

-         For Efest Chargers: 3 Months Replacement/Parts-Replacement/Repair Warranty

-         For Nitecore Chargers: 6 Months Replacement/Parts-Replacement/Repair Warranty

-         For Klarus Chargers: 6 Months Replacement/Parts-Replacement/Repair Warranty 

-         For Olight Chargers: 6 Months Replacement/Parts-Replacement/Repair Warranty 

-         For MXJO Chargers: 6 Months Replacement/Parts-Replacement/Repair Warranty 

-         For Xtar Chargers: 6 Months Replacement/Parts-Replacement/Repair Warranty + 6 Months Delayed-Replacement/Repair Warranty [TOTAL OF 1 YEAR] You need to have both the warranty card & invoice to claim warranty. For Xtar MC1/MC1PlusANT/MC2/MC0/XP1 the warranty is valid for the first 6 months only

 

*Beware of fake Xtar/Nitecore & other brand chargers on the market. Also be aware that some sellers do not offer full warranty on their items*

 

For Flashlights & LED Modules

3 Months Full Replacement 1-1 Warranty + (3 Months - 120 Months) Full Repair Warranty (Depending on Manufacturer - See Below*) + Limited Lifetime Repair Warranty

For all flashlights & modules sold in our store, we offer a Full Replacement Warranty for 3 Months from the date of purchase of a flashlight or an LED module with a major defect. You may opt to exchange the defective product for the same item or an item of a similar value. The defective product must be in a new or resellable condition. After these 3 months to the manufacturers stated warranty period, if your item has a defect, we are able to send back the item without charge. 1-1 exchanges are not valid for intermittent issues such as random flickering or random unresponsive switches. We will cover the shipping and repair charges for the defective item. Different manufacturers have different lengths of limited warranty for repair. For bulky items, after the 1st 3 months of full 1-1 warranty, we reserve the right to charge you a $5-$15 shipping fee for repair of your products for the remaining duration of the warranty

 

+ Limited Lifetime Repair Warranty

Most of our products offer a limited lifetime warranty even after the full warranty (replacement + repair) has lapsed. For this warranty, you will have to cover the cost of shipping back the item ($5-$15) and possibly the cost of repair. We often try to get the repair done for free through the goodwill we have with our suppliers.

 

Brand Full Repair Warranty Enhancements*

NEW 2017 Acebeam Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 ArmyTek Warranty: 10 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Convoy Warranty: 3 Months Full Replacement Warranty (For major defects like non-working units, spoilt switches etc...)

NEW 2017 EagleTac Warranty: 3 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Fenix Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 FourSevens Warranty: 10 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Imalent Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Jetbeam Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Klarus Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 LED Lenser Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Lumintop Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Manker Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

Manker LAD: 1 Year Full Repair Warranty

NEW 2017 MecArmy Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

*MecArmy SGN3 Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Nitecore Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

*Nitecore Tubes: 3 Months 1-1 Exchange Warranty*

*Nitecore Tips: 1 Year Repair Warranty*

NEW 2017 Niteye Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Niwalker Warrany: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Noctigon Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Olight Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

*Olight Headlamps Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 OrcaTorch Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Skilhunt Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Solarforce Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Solarforce MODULE ONLY Warranty: 6 Months Full Replacement Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Sportac Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Sunwayman Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Thrunite Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Xtar Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2017 Zebralight Warranty: 1 Year Repair Warranty (All Shipping & Repair Costs covered) 

 

*Exceptions for Bulky Items

Do take note for repair of items of a sizeable nature we may be forced to impose a surcharge ($10 - capped @ $25 max) due to much higher shipping fees for overseas shipping of much bigger items. This surcharge will only be imposed if necessary after the first 6 months of warranty has lasped & the item requires repair. This surcharge will not be imposed on top of the surcharge of items which fall under the limited lifetime warranty charge (i.e. you will not be charged twice)

 

 

Regarding Repair/Replacement Timings for Defective Items

Do take note of the following rough timings for repair of your item. Repaired items may be delayed due to shipment postponements or suppliers wanting to ship repaired items together with our next order so just take this as a rough guide. If you require a light for your work during the duration of the repair we have a stable of lights to provide you (these must be returned once you collect your repaired light). This offer is only valid for customers who have bought light(s) from us within 2 years that need to be repaired. These are the following rough guidelines to wait for a replacement or for your returned light to be repaired/replaced:

 

For All Brands: 2~6 Months (Depends on manufacturer return times, supplier response time among other factors)

 

Regarding Shipping Risks for Warranty Items

We mitigate the risks that items sent back for warranty will not get lost by using registered post only. We cannot guarantee that all items sent back for repair will come back to us promptly and not be lost by the postal service

However, if packages do get lost in transit, we will replace the items lost with an item of equivalent value 

 

*Do take note warranty coverage only applies to items sent back once. If items need to be sent back additional times during the warranty period, additional charges may apply (most of the time we cover it)*

*Do take note that the warranty terms do not apply to products damaged by leaking alkaline AA/AAA batteries, or by the use of improper/poor-quality batteries not officially supported by its manufacturer*

*The Warranty terms stated on this page supersedes any outdated warranty information on any of the product pages. Please always check back here to see the latest policies for each brand*

 

List of available lights for on-loan usage

Jetbeam RRT26

Nitecore SRT6

Olight S10R (Mark 1)

Jetbeam BC40

Imalent EU06

+ others...

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