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Exchanges & Warranty

Circuits go wonky, switches will wear out - electronics always have a chance of wearing out or stop working altogether - no matter what the marketing material says or what your friends have experienced so far

But fear not! With our warranty support we get your equipment back to perfect (or close to perfect) working order

The warranty information on this page supersedes any outdated warranty/exchange policies or normal warranty/exchange policies on all our product pages. By purchasing from us, you agree with the following warranty & exchanges terms:

 

For Exchanges

We do not accept exchanges for both batteries & chargers

We accept exchanges for flashlights (up to 7 days) - but the item must be in a new, resellable condition. If the item(s) was blister-packed, it must be unopened. Please provide your invoice when coming back for an exchange (otherwise we reserve the right to turn down your request)

We do not accept exchanges for flashlights that have parts or are fully made of copper, brass or any other material that will patina over time. 

 

For Batteries & Chargers 

For (All) Batteries: Full 3 Months 1-1 Replacement Warranty

-         Covers venting, explosions & meltdowns

-         Does not cover battery over-discharge (except for protected cells)

-         Does not cover for defects arising from the misuse/mishandling of batteries

-         Does not cover normal wear & tear of the batteries (especially from heat imposed on the wrapper - and the wrapper is torn as a result) (& especially for dented tops - never ever squeeze a battery into any device that is too tight for it)

-         Does not cover performance of the batteries (or implied performance by the manufacturer)

For (All) Chargers: Full 6 Months 1-1 Replacement Warranty

-         Covers all brands from Efest, Xtar, Nitecore, Olight, Klarus & Others

 

For Flashlights & LED Modules

3 Months Full Replacement 1-1 Warranty + Full Repair Warranty (Depending on Manufacturer - See Below*) 

For all flashlights & modules sold in our store, we offer a Full Replacement Warranty for 3 Months from the date of purchase of a flashlight or an LED module with a major defect. You may opt to exchange the defective product for the same item or an item of a similar value. The defective product must be in a new or resellable condition. After these 3 months to the manufacturers stated warranty period, if your item has a defect, we are able to send back the item without charge. 1-1 exchanges are not valid for intermittent issues such as random flickering or random unresponsive switches. We will cover the shipping and repair charges for the defective item. Different manufacturers have different lengths of limited warranty for repair. You can borrow a light from us during the repair period for your work and/or usage (see list at bottom of page). Please bring back the light once your original item has been repaired and is ready for collection (Bring together with your RMA form)

 

+ Limited Lifetime Repair Warranty

Most of our products offer a limited lifetime warranty even after the full warranty (replacement + repair) has lapsed. For this warranty, you will have to cover the cost of shipping back the item ($5-$15) and possibly the cost of repair. We often try to get the repair done for free through the goodwill we have with our suppliers.

 

Brand Full Repair Warranty Enhancements*

NEW 2018 Acebeam Warranty: 3~5 Years Full Repair Warranty (All Shipping & Repair Costs covered) * 3 Years for Headlamps

NEW 2018 Altizen Warranty: 3 Years Full On-Site Warranty 

NEW 2018 ArmyTek Warranty: 10 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Convoy Warranty: 6 Months Full Replacement Warranty (For major defects like non-working units, spoilt switches etc...)

NEW 2018 EagleTac Warranty: 3 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Fenix Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 FourSevens Warranty: 10 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Imalent Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Jetbeam Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Klarus Warranty: 5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 LED Lenser Warranty: 7 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Lumintop Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Manker Warranty: 1~5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

Manker LAD: 1 Year Full Repair Warranty

NEW 2018 MecArmy Warranty: 2~5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

*MecArmy SGN3 Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Nitecore Warranty: 1~5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

*Nitecore Tubes: 3 Months 1-1 Exchange Warranty*

*Nitecore Tips: 1 Year Repair Warranty*

NEW 2018 Niteye Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Niwalker Warrany: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Noctigon Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Olight Warranty: 2~5 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

*Olight Headlamps Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 OrcaTorch Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Skilhunt Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Solarforce Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Solarforce MODULE ONLY Warranty: 6 Months Full Replacement Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Sportac Warranty: 1 Year Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Sunwayman Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Thrunite Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Xtar (Lights Only) Warranty: 2 Years Full Repair Warranty (All Shipping & Repair Costs covered) 

NEW 2018 Zebralight Warranty: 1 Year Repair Warranty (All Shipping & Repair Costs covered) 

 

Regarding Repair/Replacement Timings for Defective Items

Do take note of the following rough timings for repair of your item. Repaired items may be delayed due to shipment postponements or suppliers wanting to ship repaired items together with our next order so just take this as a rough guide. 

If you require a light for your work during the duration of the repair we have a stable of lights to provide you (these must be returned once you collect your repaired light). This offer is only valid for customers who have bought the light(s) from us. These are the following rough guidelines to wait for a replacement or for your returned light to be repaired/replaced:

 

For All Brands: 1~4 Months (Depends on manufacturer return times, supplier response time among other factors)

 

Regarding Shipping Risks for Warranty Items

We mitigate the risks that items sent back for warranty will not get lost by using registered post only. We cannot guarantee that all items sent back for repair will come back to us promptly and not be lost by the postal service

However, if packages do get lost in transit, we will replace the items lost with an item of equivalent value 

 

*Do take note warranty coverage only applies to items sent back once. If items need to be sent back additional times during the warranty period, additional charges may apply (most of the time we cover it)*

*Do take note that the warranty terms do not apply to products damaged by leaking alkaline AA/AAA batteries, or by the use of improper/poor-quality batteries not officially supported by its manufacturer*

*The Warranty terms stated on this page supersedes any outdated warranty information on any of the product pages. Please always check back here to see the latest policies for each brand*

 

List of >20 available lights for on-demand loan usage for clients 

Jetbeam RRT26

Jeteam RRT0SE Raptor AA Light 

Nitecore SRT5

Nitecore SRT6

Acebeam EC32

Solarforce L2 + Bulb 

Solarforce L2P + Bulb

Jetbeam C8 USB Rechargeable Mark 1 Flashlight

Olight S30R Baton Mark 1

Olight S30R Baton Mark 2

Olight S10R Baton Mark 1

Olight S10R Baton Mark 2

Olight S10R Baton Mark 2

Olight S10 Baton Mark 1

Jetbeam BC40

Imalent EU06

Imalent EU06 Mark 2

Imalent DD2R

EagleTac TX30C2 NW

EagleTac S200C2

Xtar H1 AA Headlamp with red light

Jetbeam BR10-GT USB Rechargeable Bike Light (Mount not provided)

+ others...

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