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Safe Store Protocol

Store Policy

Regarding Stock Policy

(1) We will not stock products that have a history of an abnormally high defect rate which we have experienced before. This compromises on the customers ability to do their job & safety in the aspects of their job. Wherever possible, we will give disclaimers if customers still choose to purchase that particular product. E.g. we do not stock crappy low-end brands from China that spoils within a few months of usage

(2) We will not stock products from suppliers that show a blatant disregard or uncaring attitude towards returns or defective product. Such behaviour compromises on our ability to provide customers a comprehensive warranty service

(3) We will not stock products from suppliers who treat customers like idiots. E.g. Ultrafire products whose mAh ratings are so fake they are laughable. E.g. The Shadowhawk/LumiTact & countless other scam brands that inflate their lumens numbers and price and rip-off dozens of local customers


Regarding Pricing

Pricing is a sensitive issue for most customers. We aim to strike a balance between attractive pricing & discounts for our regulars/ first-time customers. Online only shops or other shops based on Carousell often sell on the cheapest basis but provide close to no warranty and from suspect supply lines where the quality control may be worse off

For lights & chargers we are limited by the MAP (Minimum Advertised Price) guidelines given by manufacturers. With more competitive pricing for certain products do take note we are more constrained by the discounts we can give as well

For batteries the cheaper we can get them the cheaper we will give it as noted by the price cuts we have done several times for plenty of models of batteries